TERMS & CONDITIONS Cal Mestre Casa Rural

Check-in & Check-out
Check in time is from 4:00 pm. If you would like to use the room before this time, you can request this by e-mail (2book@cal-mestre.com) or WhatsApp, (+34621257033) an extra charge of €20,- is applicable. In case the room is not available at that time you can store your luggage free of charge until check-in. The official check-out time is 12:00 am. 

Credit cards
We accept the following credit cards: American Express, Euro/MasterCard and Visa. All received data will be encrypted and deleted after your departure. For a reservation we ask your creditcard details. Once the creditcard has been checked we’ll inform you that the reservation is final. Without a written confirmation from Cal-Mestre your reservation is not final.

Cancellation, modifications and no-show
You can cancel or modify your reservation 14 days prior to arrival. If your cancellation is too late or you don’t show up, an amount up to the amount of the full stay will be charged to your credit card on file. Cancellation or modification should take place in writing and is to be dated. The client cannot derive any rights from a verbal cancellation. The date and time on which the written confirmation is received is considered the definite date and time of cancellation.

Children
We accept children of 10 years and older.

Pets
We allow dogs only. Dog rules apply. Small/medium dogs €7,50 and big(ger) dogs €12,50. Dogs are not welcome in our pool area. Dogs can only be walked outside our hotel.

Internet
Highspeed WiFi is available in all areas and is free of charge. 

Minimum age
The minimum age to book a room is 18 years. Children under the age of 18 must be accompanied by someone of age 18 or older.

No smoking
Spanish law prohibits smoking in any area of the hotel, including all guest rooms. The possession and/or use of any kind of drugs is strictly forbidden in the hotel. When violation occurs, the hotel is authorized to charge cleaning fee of €250 and cancel the remainder of the stay with no refund.

Damage to hotel
Any damage to rooms or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.

Tourist tax/VAT

The rates are including service costs, but excluding tourist tax which is €0,60 per person per night. 10% VAT is included in our roomprices.